Shipping Info and Policies
The shipping method we use depends on the quantity and dimensions of you order. We strive to package and ship your order in the quickest and most cost effective method.
Do we ship internationally?
As of 2017, ALL international orders will not be accepted. Due to recent regulations and time management, we will not be able to accomodate international orders.
Small Orders are shipped by UPS Ground.
Approx. 20-25 Bdft is equal to the UPS maximum of 70 lb bundles.
UPS Ground also has some surcharges that may apply to your shipment. 1) Measures greater than 48 inches along its longest side. 2) Measures greater than 30 inches along its second-longest side. 3) Has an actual weight of greater than 70 pounds. These type of shipments are assessed an additional fee of $9.50. This fee is charged by UPS and is calculated with your shipping estimate.
UPS Ground has a surcharge for home deliveries. A Residential Delivery Charge of $2.80 per package for the residential delivery is assessed for every package. This fee is calculated in your shipping estimate.
UPS may also assess an additional $3.50 surcharge for Extended Residential deliveries. If this fee applies it is calculated in your shipping esimate.
Large Orders are shipped by Con-Way Express.
Usually an order over 3 UPS bundles is considered a truck shipment.
Common Carrier deliveries are assessed a $45.00 residential fee. If you qualify for free shipping on a purchase that is being delivered by Common Carrier, it would be free delivery to a trucking terminal or a commercial address. Please contact us at (828) 322-9663 if you have further questions.
WE CAN NOT ACCOMMODATE SPECIFIC SHIPPING REQUESTS THAT ARE OUTSIDE OF OUR NORMAL SHIPPING METHODS. IF THERE IS A PROBLEM AND IT IS NECCESSARY, THEN THERE WILL BE AN EXTRA FEE RANGING FROM $20-50 DEPENDING ON THE SIZE OF THE ORDER AND NUMBER OF PACKAGES BEING SHIPPED. WE WILL NOT CONTACT YOUR PERSONAL FREIGHT COMPANY; WE CAN PROVIDE YOU WITH PRODUCT INFORMATION BUT IT WILL BE YOUR DUTY TO CONTACT THE FREIGHT OF YOUR CHOICE IF YOU DO NOT WANT TO USE OUR FREIGHT OPTIONS. THANK YOU FOR UNDERSTANDING AND PLEASE CALL WITH ANY QUESTIONS!
Orders of 100 board foot or more are usually shipped by Common Carrier (Con-Way).
Orders fewer than 100 board foot are shipped via UPS Ground.
All shipments will be shipped to you wrapped with heavy cardboard wrapping and heavy gauge plastic wrap. Then will be secured with plastic straps to insure safe delivery.
The cost of both types of shipping is based on the zip code of where it is going to be shipped to and the weight of the total order. To calculate the weight of the shipment you take the total board footage and multiply it by 4, for domestic species and 6 for exotic species. All truck shipments should add in 45 lbs for the weight of the skid.
All lumber is sold on Net Tally basis. This means when you buy 100 bdft you receive 100 bdft (measurements after kiln drying). Although, you may order 10 bdft and you may actually receive and be billed for a little less or a little more depending on the measurements of the lumber we have on hand. The board will not be cut to make it exactly the board footage that you want.
Your shipping charges are calculated for you on both of these when you place your online order at checkout.
Orders are filled in the order they are taken. An order is usually ready for shipment within 5-7 days of the date order was placed.
Express shipments are available, but you must call to make arrangements for this and an extra charge of $20.00 to $50.00 will be added to your bill. The price depends on the size of the order.
We will ship you boards at least 3” wide and ranges from 5’ – 8’ in length, with the exception of some of our lumber packs.
*If you buy combined products (turning stock and lumber, or thin stock and turning stock), we will only ship the items that qualify for free shipping for free. If you spend $100 on turning stock but also purchase 10 Board Feet of lumber, we will NOT ship your lumber to you for free. If the website calculates wrong shipping information, we will contact you with the correct information. Thank you for understanding. If you have any further shipping question, please contact us at 828-322-9663 and we will be happy to assit you.*